Frequently Asked Questions (FAQs)

Delivery time

All orders are processed within 1 day and delivered within 7-14 business days for both the US and Europe. And Express delivery: 5-7 working days. Standard shipping is free, with express delivery available for $10. You'll receive tracking info once your order is on the way. Taxes are included in the price. Some packaging may show our collaboration with Shein.

Why does it take 5-14 working days for my order to ship?

The 5-14 working days time frame allows us to ensure that your items are thoroughly prepared and packaged. This period includes the necessary time for handling in our warehouse and for the items to travel from our facility to your address.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking code. To track your order, please visit the "Track Order" section on our website and enter the tracking code provided. This will allow you to view up-to-date information on the status of your order as it makes its way to you.

How is the product delivered in the USA and Europe?

After placing an order, we conduct an analysis to determine the most convenient method of delivery based on the current logistical situation and the location of the warehouse. The choice of delivery method depends on several factors:

USA:

• Order Processing: All orders are processed within 1 business day after payment confirmation, including weekends.
• Delivery Times:
• Courier Services: We partner with leading logistics companies for secure delivery: FedEx, UPS, DHL.
• Taxes and Fees: All duties and taxes are included in the order total.

Europe:

• Order Processing: All orders are processed within 1 business day after payment confirmation, including weekends.
• Delivery Times:
• Courier Services: For deliveries in Europe, we use local delivery services such as DHL, DPD, and other leading companies.
• Taxes and Fees: All taxes are included in the order total. No additional duties will be required.

Additional Information:

• All products are shipped from our international warehouse, and we guarantee their high quality.
• Shortly before delivery, you will receive a notification via phone or email so you can prepare for the arrival of your package.
• We take pride in our collaboration with the leading manufacturer Shein, so some packaging may feature their name.

Important: Always make sure your delivery details are correctly entered to avoid any problems with receiving your package. We always strive to choose a delivery method that provides the best combination of speed and cost, ensuring your order is delivered on time and intact.

Our free shipping offer just got a little sweeter, with a special twist! When you add two or more of the same item to your cart, you’ll automatically receive free shipping on your order. This exclusive deal is designed for those who love our products and want more of what they love.

Remember, this special free shipping offer is activated as soon as you select two or more units of the same item, enhancing your shopping experience with us. 

We’re dedicated to providing you with exceptional service and quality products. If you have any questions or need assistance, our customer service team is ready to help ensure your shopping experience is nothing short of excellent.

What should I do if I haven’t received my tracking information?

If you have not received your tracking information within a few days after the expected dispatch date, please check your email’s spam or junk folder to ensure it hasn’t been redirected there. If you still cannot find it, please contact our customer service team for assistance. We will make sure you receive the necessary details to track your order.

What happens if my order is delayed?

While we aim to meet the estimated shipping window, occasionally delays can occur due to factors beyond our control, such as logistical issues or customs inspections for international orders. If there is a significant delay, we will notify you via email and provide updates as necessary. We appreciate your patience and understanding in these situations.

What payment methods are available in our store?

We offer several convenient payment options to ensure a comfortable shopping experience for every customer:

1. Credit and Debit Cards: We accept all major credit cards including Visa, MasterCard, and American Express. This is a quick and secure way to process your transaction immediately.

2. Digital Wallets: For a faster and secure checkout, you can use Apple Pay or Google Pay. This method is perfect for mobile users looking for maximum convenience without the need to enter card details with each purchase.

3. Bank Transfers via SEPA Direct Debit: This option is available for our customers in Europe and allows payments to be made directly from your bank account. SEPA Direct Debit simplifies payments within the European Union, making them as straightforward and affordable as domestic transfers.

We continuously work to expand our list of available payment methods to provide you with the most convenient and secure shopping experience. All transactions are protected with advanced security technologies, ensuring you can shop confidently in our store.

What are your international shipping options & rates? 

Our shipping rates vary from country to country and depending on the size of the order. General shipping time is 5-20 days after the order was placed.

When do I pay duties and taxes on my order?

 For applicable countries, duties & taxes will be automatically calculated and displayed during checkout.

Sizing Information for Our Products

When shopping in our store, we recommend opting for a size larger than your usual, especially if you're deciding between two sizes. The models in our store photos typically wear sizes that are one size larger than what they normally would, which can affect the fit and appearance of the clothing. Keep in mind that items may look slightly different in person than they do in the photos due to this sizing practice. This tip can help ensure that the clothing fits comfortably and looks as intended.

To make your sweatshirt last for many years, we recommend that you follow simple care instructions. Wash your clothes in the car in a delicate mode in cold water and avoid high temperatures when drying. This approach will help to preserve the shape and color of the product of all models in the store for a long time, regardless of the material.

How can I contact you?

If you have any questions or problems, you can always contact us through the "Contact us" feedback form on our website. We strive to provide quality service and promptly resolve any issue.

Interested in wholesale purchasing or integration?

For large orders or integration inquiries, please contact us through the "Contact us" form. We are open to collaboration and ready to discuss individual terms.

What material are your products made of?

All our products are made from various mixtures of sports supplements, including cotton and other materials. This is done for the sake of the best configuration in terms of quality - durability.

We hope these answers have helped you learn more about our products and services. At Hood&Co, we strive to provide you with the highest quality and satisfaction from your purchases.